![]() ![]() Call Duration: Displays the duration of the call in minutes and seconds (mm:ss).All call recordings will also be deleted. Clear All Call History: Delete all call history entries.Delete: Delete the selected call history entry. If there's a call recording, it will be deleted as well.Download (only visible if the call was recorded): Save the recording as an MP3 file.Block Caller: Add the phone number to your blocked list.View Profile (only visible if the number belongs to your internal or synced contacts): View details of the associated caller.Use this feature as an alternative to contacts integration if your contact has a Zoom account. They will receive an email with a unique link to add you to their Zoom contacts. Invite as Zoom Contact: Send an invite by specifying the email address of the call participant.Access the contact in Google or Outlook if you need to further edit contact details. Add to Google Contact / Add to Outlook Contact (only visible if you enabled contacts integration): Add the associated phone number to an existing synced contact.The new contact will appear in the Contacts tab. Create Google Contact / Create Outlook Contact (only visible if you enabled contacts integration): Create a new Google or Outlook contact using the call history entry.Copy Number: Copy the associated phone number to your system's clipboard.Star This Contact (only visible if the number belongs to your internal contacts): Add the contact to your starred contacts, allowing you to easily call them.Send Text Message (only visible If you have SMS enabled): Send an SMS message to the number.Meet with Video / Meet without Video / Chat (these options are only visible if the phone number belongs to an internal or external Zoom contact): Start an instant meeting or 1-on-1 chat with the contact.If the call was recorded, click the play icon to play the associated recording.Click the phone icon to call the selected number.For synced contacts, you'll see a general contact card with the name of the third-party service and all the phone numbers added to that contact.For internal and external Zoom contacts, you'll see the user's contact card and additional options to Chat or Meet.Hover over the profile picture for additional options if the phone number belongs to an internal, external, or synced contact.Note: If the caller hid their caller ID, you can only delete the entry. Hover over a call history entry for these options:.Click the drop-down menu below the tabs to filter call history entries by missed or recorded calls.Note: Learn more about identifying call history entries. The most recent call history will display at the top. ![]() How to view call history and recordingsįollow these steps to view call history and save call recordings. This article only covers viewing your own call recordings. Note: If your admin assigned you the ability to view the call recordings of other extensions, see the admin article for accessing call recordings for more information. Zoom mobile app for iOS or Android, 5.5.0 or higher.Zoom desktop client for Windows, macOS, or Linux, 5.5.0 or higher.Prerequisites for viewing call history and recordings How to identify call history entries in the desktop client or mobile app.How to view call history and recordings.For example, if you play a new call recording in the desktop client, it will also remove the notification icon on the mobile app. This includes the notification icon (red circle icon). Call history and recordings are synced between the Zoom desktop client and mobile app.By default, you can play, download, or delete your own ad hoc recordings (recordings started using in-call controls). If you don't see your recordings, ask your admin to grant you access.If you don't see your automatic recordings, ask your admin to grant you access. By default, only admins can access your automatic recordings.If your admin grants you access to another phone user's recording, you can only access these call recordings using the Zoom web portal.Use the Zoom web portal to view call history and recordings if you need to filter calls by date or contact.If you enabled contacts integration, you can also create a new contact from a call history entry. If you have Zoom Phone activated on your account, you can use the Zoom client to view your call history, including missed and answered incoming calls and outgoing calls.
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